EN

Responsible Gaming Policy

1. Institutional Commitment and Ethical Framework

1.1. NexaCore Entertainment N.V. (the “Company”) recognizes that while the majority of Users engage with our services for recreational purposes, a marginal percentage may develop addictive behaviors. 1.2. The Company operates under a Social Responsibility Framework designed to minimize the impact of problem gambling through a multi-layered strategy of prevention, intervention, and education. 1.3. This policy is aligned with international best practices and the regulatory mandates of the Gaming Control Board of Curaçao. Our objective is to ensure that gambling remains an auxiliary form of entertainment, not a source of financial or psychological distress.

2. Prevention of Underage Gambling

2.1. Strict Age Verification: Access to the Platform is strictly prohibited for any individual under the age of 18. 2.2. Systemic Safeguards: The Company utilizes automated age-verification software during the registration process. Should the system flag a potential minor, the account is immediately frozen pending manual review. 2.3. Sanctions for Non-Compliance: If an Account Holder is found to have misrepresented their age or facilitated access for a minor:

  • The account will be permanently terminated.

  • All deposited funds and accrued winnings will be forfeited.

  • The incident may be reported to local child-protection or law enforcement agencies. 2.4. Parental Advisory: The Company encourages parents to utilize web-filtering software such as Net Nanny, CyberPatrol, or GamBlock to restrict gambling access on shared home devices.

3. Player-Driven Self-Regulation Tools

The Company provides a suite of Self-Management Tools located within the “Account Settings” or “Player Protection” interface. These tools are designed to prevent impulsive behavior and promote budgetary discipline.

3.1. Deposit Limit Protocols: Account Holders may set definitive thresholds on the amount they are permitted to deposit over a 24-hour, 7-day, or 30-day period.

  • Requests to decrease a limit (making it more restrictive) are implemented immediately.

  • Requests to increase or remove a limit are subject to a 24-hour “Cool-off” period before activation to prevent impulsive financial decisions.

3.2. Loss and Wagering Limits: Account Holders may restrict their net losses (deposits minus withdrawals) or their total wagering volume over specified timeframes. Once a limit is reached, the system will prevent further betting activity until the period resets.

3.3. Reality Check (Session Telemetry): To prevent “time-loss” during gameplay, Account Holders can activate an automated notification that appears at 30, 60, or 90-minute intervals. This notification provides data on:

  • Current session duration.

  • Net wins/losses during the session.

  • A direct link to terminate the session or review account history.

4. Temporary and Permanent Exclusion Protocols

When self-regulation tools prove insufficient, the Company offers robust Exclusion Protocols to ensure the safety of the Account Holder.

4.1. The “Cool-off” (Temporary Suspension): An Account Holder may request a short-term suspension for periods of 24 hours, 7 days, or 30 days. During this interval, the account is deactivated, and no deposits or wagers are permitted. The account is automatically reinstated upon the expiration of the term.

4.2. Formal Self-Exclusion (Regulatory Standard): For serious cases of problem gambling, the Company provides a formal Self-Exclusion process for durations of 6 months, 1 year, 5 years, or Indefinite (Permanent).

  • Irrevocability: Once a Self-Exclusion is activated, it cannot be revoked under any circumstances until the minimum term has expired.

  • Financial Settlement: Any undisputed real-money balance remaining on the account will be refunded to the Account Holder upon the initiation of the exclusion.

  • Marketing Cessation: The Company will immediately cease all promotional communications to a self-excluded individual.

5. Identification of Behavioral Risk (Employee Intervention)

5.1. Specialized Training: All Customer Support and Risk Management personnel undergo mandatory biennial training to identify behavioral indicators of problem gambling. 5.2. Intervention Triggers: Personnel are trained to flag accounts showing:

  • Verbal aggression towards staff following losses.

  • Frequent inquiries regarding credit or borrowing.

  • Rapid, high-frequency deposits followed by immediate losses (“Chasing”). 5.3. Institutional Rights: The Company reserves the right to pro-actively freeze an account or impose mandatory limits if behavioral data indicates a significant risk of self-harm or financial ruin.

6. Diagnostic Self-Assessment

The Company advises Users to conduct a periodic Behavioral Audit. If you respond affirmatively to three or more of the following, you may be at risk:

  • Do you view gambling as a way to escape personal problems or boredom?

  • Have you ever lied to family or associates about the extent of your gambling?

  • Do you feel restless or irritable when attempting to reduce your betting?

  • Have you ever neglected professional or educational obligations to play?

  • Do you bet until your last available unit of currency is exhausted?

  • Have you considered illegal acts or the sale of assets to fund gambling?

7. Global Support Network

The Company is not a medical facility, but we maintain a directory of verified non-profit organizations that provide professional psychological and financial counseling:

8. Fair Gaming and Randomness Assurance

8.1. To prevent the psychological distress caused by perceived unfairness, the Company guarantees that all game outcomes are generated via a certified Random Number Generator (RNG). 8.2. Our RNG systems are audited by independent third-party laboratories (e.g., eCOGRA or iTech Labs) to ensure statistical unpredictability and fairness.

9. Limitation of Institutional Liability

9.1. While the Company provides the tools and protocols outlined in this policy, the ultimate responsibility for the use of the Platform and any resulting financial or personal consequences rests with the Account Holder. 9.2. The Company shall not be liable for any losses incurred if the Account Holder utilizes deceptive means (e.g., using false identities, VPNs, or third-party accounts) to circumvent Self-Exclusion or established limits.